Last updated: August 24, 2026
Thank you for shopping with BongoLibrary. This Refund & Return Policy explains the conditions that apply to physical books, digital products, PDF Books, premium access and other paid services purchased through BongoLibrary.
By placing an order or purchasing a paid product or service from BongoLibrary, you agree to the terms described below.
1. Physical Books
Physical books, including eligible Kids Books and Learning Books, may be considered for return or replacement if the item is delivered damaged, defective, incorrect or materially different from the item ordered.
To request a return or replacement, please contact us as soon as reasonably possible after receiving the product and provide:
- Your order number.
- Your name and contact information.
- A clear description of the problem.
- Photos or other reasonable evidence of the damaged or incorrect item, where applicable.
Returned products should normally be unused and kept in the same condition in which they were received, except where examination is necessary to identify a defect.
2. Change-of-Mind Returns
We generally do not guarantee returns or refunds solely because a customer changes their mind after an order has been processed or delivered.
However, we may review individual requests depending on the product, order status and circumstances.
3. Digital Products and PDF Books
Because digital products cannot normally be physically returned, refunds are generally not available after the digital file, download link or access entitlement has been delivered.
We may, however, review a refund or replacement request where:
- You were charged more than once for the same order.
- The purchased file is technically corrupted or inaccessible.
- You received a different digital product from the one purchased.
- A technical issue on our side prevents reasonable access to the purchased product.
If a valid technical issue can be fixed by providing a replacement file or restoring access, we may provide that remedy instead of a monetary refund.
4. MCQ Premium and Digital Access
Payments for BongoLibrary MCQ Premium, premium exams, premium study materials or similar digital access are generally non-refundable after the purchased access has been successfully activated and used.
A refund request may be reviewed where:
- Payment was successfully charged but premium access was never activated.
- A duplicate payment occurred.
- A technical error on BongoLibrary prevented access to the purchased service.
- The payment was confirmed but the corresponding order failed to complete correctly.
We may first attempt to restore or activate the purchased access before issuing a refund.
5. bKash Automatic Payments
BongoLibrary uses an integrated bKash automatic payment gateway for supported transactions.
When a bKash payment is successfully completed, payment confirmation may be received automatically by BongoLibrary and the related order or premium access may be activated automatically.
A successful payment does not automatically mean that every purchase is refundable. Refund eligibility depends on the type of product or service and the conditions described in this policy.
If a refund is approved for a transaction paid through bKash, we will process the refund using an appropriate supported payment method or process applicable to the transaction.
Refund processing time may vary depending on payment processing, verification and banking or payment-provider procedures.
6. Duplicate or Accidental Payments
If you believe that you were charged more than once for the same purchase, please contact us with the relevant order and transaction information.
Once the duplicate payment is verified, the additional eligible transaction may be refunded.
7. Failed or Pending Payments
A payment attempt that appears failed, pending or incomplete should not automatically be treated as a completed order.
If money appears to have been deducted but the BongoLibrary order is not confirmed, please contact us with the order number and relevant transaction reference so that we can review the payment status.
Please do not share your bKash PIN, OTP or other sensitive authentication credentials with BongoLibrary support.
8. Order Cancellation
Physical Orders
A physical-product order may be eligible for cancellation if the request is received before the order has been shipped or otherwise entered a stage where cancellation is no longer practical.
Digital Orders
Digital products or premium access may no longer be cancellable once the file, download link or access entitlement has been delivered or activated.
9. Damaged or Incorrect Physical Products
If you receive a damaged, defective or incorrect physical item, please contact us with reasonable evidence of the issue.
After verification, we may offer an appropriate remedy such as:
- Replacement of the product.
- Exchange for the correct product.
- A full or partial refund, where appropriate.
10. Return Shipping
If a return is approved because BongoLibrary supplied a damaged, defective or incorrect product, return-shipping arrangements will be communicated as part of the return process.
Where a return is approved for another reason, responsibility for return-shipping costs will depend on the circumstances of the order.
11. Refund Method
Approved refunds will generally be processed using the original payment method where technically and operationally possible, or through another appropriate method agreed during the refund process.
The recipient details used for any refund must reasonably correspond with the original transaction or verified purchaser.
12. Refund Processing Time
After a refund request is approved, we will initiate the refund within a reasonable processing period.
The time required for funds to appear in your account may vary depending on the payment provider, transaction type and other processing factors outside BongoLibrary’s direct control.
13. Non-Refundable Situations
A refund may be declined in situations including, but not limited to:
- A digital product has already been successfully delivered or downloaded.
- Premium digital access has already been successfully activated and substantially used.
- The customer purchased the wrong product without a technical or fulfilment error by BongoLibrary.
- The request is based only on a change of mind after digital delivery.
- The customer is unable to provide reasonable order or payment information for verification.
- The problem results from a customer’s incompatible device, software or third-party environment where the product description clearly stated relevant requirements.
- There is evidence of abuse, fraud or misuse of the refund process.
14. Promotional and Discounted Products
Products purchased using coupons, discounts, promotional campaigns or special offers remain subject to this Refund & Return Policy unless different terms are clearly stated for the specific offer.
15. How to Request a Refund or Return
To request a refund, replacement or return, please contact us through our official Contact Us page and provide sufficient information for us to identify the order.
Please include, where applicable:
- Order number.
- Customer name.
- Email address used for the order.
- Payment or transaction reference.
- Reason for the request.
- Relevant screenshots or photographs.
For your security, never send your bKash PIN, OTP or password.
16. Policy Abuse and Fraud
BongoLibrary reserves the right to reject requests that reasonably appear fraudulent, abusive or intended to obtain products or digital services without legitimate payment.
17. Changes to This Policy
We may update this Refund & Return Policy from time to time to reflect changes to our products, services, payment systems or operational requirements.
The latest version will be published on this page with an updated revision date.
18. Contact Us
If you have questions about a refund, return, replacement or payment, please contact BongoLibrary through our official Contact Us page.
Website: BongoLibrary
https://bongolibrary.com/