(“Terms”) govern your access to and use of the BongoLibrary website,
MCQ platform, job information, books, digital products, premium
services and other features made available through our platform.
By accessing BongoLibrary, creating an account, purchasing a product,
making a payment or using any of our services, you agree to these
Terms. If you do not agree with these Terms, please do not use the
relevant services.
1. About BongoLibrary
BongoLibrary is an online learning and career preparation platform
that may provide services and content including:
- MCQ exams and practice questions.
- Previous questions and available explanations.
- Exam routines and results.
- Study materials and educational resources.
- Job and recruitment information.
- Kids Books.
- Learning Books.
- PDF Books and other digital products.
- Premium learning and exam access.
- Other educational or career-related services.
We may add, modify or discontinue features as the platform develops.
2. Eligibility and Use of the Website
You may browse publicly available areas of BongoLibrary without
creating an account where such access is permitted.
Certain features, including personal results, performance history,
purchases, premium access or account-specific services, may require
you to create and use an account.
If you are not legally able to enter into a binding transaction on
your own, you should use paid services only with the involvement and
permission of a parent, guardian or other legally authorised person
where required.
3. User Accounts
When creating an account, you agree to provide information that is
reasonably accurate and to keep your account information up to date.
You are responsible for maintaining the confidentiality of your
account credentials and for activities performed through your account.
You must not:
- Use another person’s account without permission.
- Attempt to gain unauthorised access to another account.
- Share credentials in a way that facilitates misuse of paid services.
- Use automated systems to abuse or interfere with the platform.
Please contact us if you believe your account has been compromised.
4. MCQ Exams and Learning Services
BongoLibrary may provide free and premium MCQ exams, practice tests,
previous questions, study materials, results and performance-related
features.
Exam formats may include features such as:
- Timed examinations.
- Single or multiple-choice questions.
- Negative marking.
- Pass marks.
- Randomised questions or answer options.
- Merit lists or rankings.
- Correct, wrong and unanswered question analysis.
Specific rules displayed for an individual examination form part of
the conditions for participating in that examination.
5. Accuracy of Educational Content
We aim to provide useful and reasonably accurate educational
information. However, educational materials, answers, explanations,
references or exam-related information may occasionally contain
errors, omissions or require updates.
Users should use appropriate official or authoritative sources where
a question, examination requirement or important decision requires
independent verification.
6. Previous Questions and Archive
BongoLibrary may make previous examination questions available
through an archive or previous-question section.
Depending on the access settings of a particular archive, users may
be able to view questions, correct answers, explanations or
references even if they did not originally participate in the exam.
Some archived content may be free, while other archived material
may require premium access.
7. Jobs and Recruitment Information
BongoLibrary may publish job circulars, recruitment notices,
employment information and links to third-party application pages.
BongoLibrary is not the employer or recruiting authority
for jobs published on the platform.
Users are responsible for reviewing the original recruitment
notice, eligibility requirements, deadlines and instructions before
submitting an application.
Job information may change, be corrected, extended or withdrawn by
the relevant employer or authority. We cannot guarantee that every
third-party vacancy will remain available after publication.
8. Products and WooCommerce Orders
BongoLibrary may use WooCommerce to provide physical books, digital
products, premium access and other purchasable items.
When you place an order, you agree to provide information reasonably
necessary to process the order and payment.
An order may be subject to verification before it is accepted or
fulfilled.
9. Product Categories
Products offered through BongoLibrary may include categories such as:
- Kids Books.
- Learning Books.
- PDF Books.
- Other physical or digital educational resources.
Product descriptions, prices, availability and access conditions may
vary between products.
10. Prices
Prices displayed on BongoLibrary are the prices applicable at the
time shown, subject to any applicable discount, promotion, delivery
cost or other clearly disclosed charge.
We may change prices for future purchases at any time. A price
change does not normally alter a completed purchase unless an
obvious pricing or technical error needs to be corrected.
11. bKash Automatic Payment Gateway
bKash automatic payment gateway
for supported transactions.
When you select bKash for payment, you may be redirected to or
interact with the relevant bKash payment process to authorise the
transaction.
After successful payment, BongoLibrary may automatically receive
transaction confirmation from the payment system. The corresponding
WooCommerce order, digital product or premium access may then be
automatically confirmed or activated.
Transaction-related information such as payment status, transaction
reference, order identifier and amount may be recorded where
necessary to process and verify your purchase.
BongoLibrary will not ask you to provide your bKash PIN or OTP
directly to us.
Never send your bKash PIN, OTP, password or other confidential
authentication credentials to BongoLibrary support.
12. Failed, Pending or Duplicate Payments
If a payment attempt is unsuccessful or remains pending, the
corresponding purchase or premium access may remain inactive until
payment is successfully confirmed.
If money appears to have been deducted but your order is not
confirmed, please contact us with your order number and transaction
reference so that the payment can be reviewed.
Verified duplicate payments may be handled in accordance with our
Refund & Return Policy.
13. Premium Access
Certain exams, questions, archives, study materials or other
features may require Premium access.
Premium access may be provided for a specified period or according
to the particular package purchased.
Premium access is intended for the account associated with the
purchase unless we expressly state otherwise.
Attempting to bypass Premium restrictions or distribute restricted
materials without authorisation may result in suspension or
termination of access.
14. Digital Products and PDF Books
Digital products may be provided through downloads, account-based
access or another electronic delivery method.
Purchasing a digital product does not normally transfer ownership of
the underlying copyright or intellectual property rights.
Unless a product specifically states otherwise, a purchase grants
you a limited right to use the product for its intended personal
purpose.
You may not reproduce, resell, publicly distribute, upload or share
paid digital products in a manner that violates applicable rights or
the product’s licence terms.
15. Physical Books
Physical-book orders are subject to availability and applicable
delivery conditions.
Delivery times may vary depending on destination, courier operations,
availability and other circumstances outside our direct control.
If an eligible physical product is damaged, defective or incorrect,
applicable return or replacement options are described in our
Refund & Return Policy.
16. Refunds, Returns and Cancellations
Refunds, returns, replacements and cancellations are governed by
BongoLibrary’s separate Refund & Return Policy.
Digital products and activated digital services may have different
refund conditions from physical products because digital access
cannot normally be physically returned.
Before purchasing, please review the relevant product description
and our Refund & Return Policy.
17. Promotions and Coupons
BongoLibrary may offer discounts, coupons or promotional campaigns.
Promotions may:
- Apply only to selected products.
- Have an expiry date.
- Have usage limits.
- Require a minimum order.
- Be unavailable in combination with other offers.
Specific promotional conditions displayed with an offer will apply
to that promotion.
18. Intellectual Property
The BongoLibrary name, branding, website design, original software,
original content, graphics and other materials created or owned by
BongoLibrary may be protected by applicable intellectual property
rights.
Third-party content, books, logos, trademarks, job notices or other
materials remain the property of their respective rights holders.
You must not copy, reproduce, republish, commercially exploit or
distribute protected BongoLibrary content without permission except
where permitted by applicable law or a specific licence.
19. Acceptable Use
You agree not to use BongoLibrary to:
- Engage in fraudulent activity.
- Attempt unauthorised access to systems or accounts.
- Distribute malware or harmful code.
- Interfere with the normal operation of the website.
- Automatically scrape or extract protected content at unreasonable scale.
- Bypass paid or restricted access controls.
- Resell digital products without permission.
- Misuse examination or user information.
- Violate applicable law or the rights of others.
20. Third-Party Websites and Services
BongoLibrary may link to external websites, employers, social
networks, payment providers, educational resources or other
third-party services.
External websites operate independently from BongoLibrary and may
have their own terms, privacy policies and practices.
We are not responsible for the availability, security, accuracy or
policies of third-party websites that we do not control.
21. Service Availability
We aim to keep BongoLibrary available and functioning reliably, but
uninterrupted access cannot be guaranteed.
Services may occasionally be unavailable because of:
- Maintenance.
- Software updates.
- Hosting or network issues.
- Payment-provider interruptions.
- Security incidents.
- Technical failures.
- Events outside our reasonable control.
We may modify or temporarily suspend features where reasonably
necessary for maintenance, security or improvement.
22. Account Suspension or Termination
We may restrict, suspend or terminate access where we reasonably
believe an account is involved in:
- Fraud or payment abuse.
- Unauthorised sharing of Premium access.
- Security attacks or attempted system intrusion.
- Serious or repeated violations of these Terms.
- Illegal activity involving the platform.
Where appropriate, we may first provide notice or an opportunity to
resolve the issue.
23. Disclaimer
BongoLibrary provides educational, informational and e-commerce
services. Content is provided for general learning and informational
purposes and should not be treated as a guarantee of examination
success, employment, admission or any particular outcome.
Participation in MCQ exams or use of study materials does not
guarantee success in any official examination or recruitment
process.
24. Limitation of Responsibility
To the extent permitted by applicable law, BongoLibrary will not be
responsible for losses caused solely by circumstances outside our
reasonable control, including third-party service failures,
unauthorised account use caused by a user’s failure to protect their
credentials, or decisions made solely on unverified third-party
information.
Nothing in these Terms is intended to exclude any rights or
responsibilities that cannot lawfully be excluded under applicable
law.
25. Privacy
Your use of BongoLibrary is also subject to our
Privacy Policy, which explains how personal,
account, transaction and usage information may be collected,
processed and protected.
26. Changes to These Terms
We may update these Terms from time to time as BongoLibrary develops
new features, products, payment systems or operational processes.
The updated Terms will be published on this page with a revised
“Last updated” date.
Continued use of BongoLibrary after updated Terms become effective
constitutes acceptance of the revised Terms where permitted by
applicable law.
27. Governing Law
These Terms will be interpreted in accordance with applicable laws
of Bangladesh, subject to any mandatory consumer or other legal
protections that apply.
28. Contact Us
If you have questions about these Terms & Conditions, an order,
payment or BongoLibrary service, please contact us through our
official Contact Us page.
Website:
BongoLibrary