“our”, or “us”). We respect your privacy and are committed to
protecting the personal information you provide when using our
website, services, MCQ platform, job content, book store and
related features.This Privacy Policy explains what information we may collect,
how we use it, how payments are processed, when information may
be shared with service providers, and the choices available to you.
1. Information We Collect
Depending on how you use BongoLibrary, we may collect information
that you provide directly to us as well as certain information
generated automatically when you use the website.
Account Information
When you create or use an account, we may collect information such
as your name, email address, username, account details and other
information necessary to provide account-related services.
Order and Purchase Information
When you purchase books, digital products, premium access or other
paid services, we may process information related to your order,
including product details, order amount, transaction status,
billing details where applicable, and transaction or payment
reference identifiers.
MCQ and Learning Activity
If you use the BongoLibrary MCQ platform, we may store information
related to your learning activity, including exams attempted,
answers submitted, scores, results, correct and incorrect answers,
unanswered questions, favourites, performance information, time
spent and other progress-related data.
Communications
If you contact us, we may collect the information included in your
message, such as your name, email address and the content of your
enquiry.
Technical Information
When you visit BongoLibrary, certain technical information may be
collected automatically, including IP address, browser type,
device type, operating system, referring pages, visited pages,
approximate session information and other diagnostic or security
data.
2. How We Use Your Information
We may use collected information to:
- Create and manage user accounts.
- Provide MCQ exams, results, performance tracking and study features.
- Process orders and provide purchased products or premium access.
- Confirm and manage payment and transaction status.
- Provide customer support and respond to enquiries.
- Improve the website, content, user experience and services.
- Maintain website security and prevent misuse or fraudulent activity.
- Send important account, order, payment or service-related communications.
- Comply with applicable legal and regulatory requirements.
3. bKash Automatic Payment Processing
Important:
BongoLibrary uses an integrated
bKash automatic payment gateway
for supported payments.
When you choose bKash as your payment method, the payment process
is handled through the bKash payment system. Payment confirmation
and the related order status may be communicated automatically
between bKash and BongoLibrary so that eligible orders, purchases
or premium access can be processed without manual payment
verification.
We may receive and store transaction-related information necessary
to identify and manage your order, such as a transaction reference,
payment status, amount, order identifier and other information
returned by the payment gateway.
BongoLibrary does not require you to provide your bKash PIN
or OTP directly to us.
Sensitive authentication information used to authorise a bKash
transaction is handled through the relevant bKash payment process.
Your use of bKash may also be subject to bKash’s own terms,
privacy practices and security procedures.
4. WooCommerce and Online Store
BongoLibrary uses WooCommerce functionality to manage products,
orders and related e-commerce features.
When you place an order, information necessary to create,
process and manage the order may be stored within our WordPress
and WooCommerce system. This can include your account details,
purchased products, order status, payment method, transaction
reference and other order-related information.
5. Books and Digital Products
BongoLibrary may offer Kids Books, Learning Books, PDF Books and
other physical or digital educational resources.
Where digital content is purchased or accessed, we may record the
relevant order, access entitlement or download-related information
necessary to provide and protect that content.
6. Jobs Content
BongoLibrary may publish job advertisements, recruitment
information and related career content.
Unless specifically stated otherwise, job information published on
BongoLibrary does not mean that BongoLibrary is the employer or
recruiting organisation. If you follow an external application
link, the privacy practices of the destination website or employer
will apply to information submitted there.
7. Cookies and Similar Technologies
BongoLibrary may use cookies and similar technologies to keep users
logged in, remember preferences, maintain shopping cart sessions,
improve site functionality, protect the website, measure usage and
support other essential features.
Some cookies may be necessary for account login, WooCommerce cart
and checkout functionality and therefore may be required for
certain parts of the website to operate correctly.
8. Analytics and Performance Information
We may use analytics or similar technologies to understand how
visitors use BongoLibrary, which pages are useful, how the website
performs and how our services can be improved.
Depending on the services enabled on the website, analytics
providers may process technical data in accordance with their own
privacy policies.
9. Email and Notifications
We may send transactional or service-related communications,
including account information, password setup or reset messages,
order confirmations, payment notifications, exam-related
information and other necessary service notices.
Promotional messages, where used, may be subject to additional
consent or unsubscribe options where applicable.
10. How We Share Information
We do not sell your personal information.
We may share limited information with trusted service providers
where necessary to operate BongoLibrary. These may include:
- Payment providers such as bKash.
- Website hosting and infrastructure providers.
- Email delivery providers.
- Security, anti-spam and fraud-prevention services.
- Analytics providers where enabled.
- Other technology providers required to operate website features.
We may also disclose information where reasonably necessary to
comply with applicable law, legal processes, lawful requests,
protect our rights or investigate fraud, security issues or misuse.
11. Data Security
We take reasonable technical and organisational measures to protect
information against unauthorised access, alteration, disclosure,
misuse or loss.
However, no website, online transmission or electronic storage
system can be guaranteed to be completely secure. Users should
also protect their account credentials and avoid sharing passwords,
PINs or OTPs with others.
12. Data Retention
We may retain information for as long as reasonably necessary to
provide our services, maintain accounts, process and document
orders, preserve transaction records, maintain learning progress,
resolve disputes, prevent fraud and comply with applicable legal,
accounting or regulatory obligations.
Different categories of information may be retained for different
periods depending on their purpose.
13. Your Choices and Rights
Subject to applicable requirements, you may contact us to request
information about personal data associated with your account,
request correction of inaccurate information or request deletion
of information that we are not legally or operationally required
to retain.
Some information, particularly transaction, payment, tax, fraud
prevention or order records, may need to be retained even after an
account deletion request where required for legitimate business or
legal purposes.
14. Children’s Privacy
BongoLibrary may offer books and educational content intended for
children; however, this does not mean that every BongoLibrary
service is intended for children to independently create accounts,
make payments or provide personal information.
Where a child requires an account, purchase or other activity
involving personal information, appropriate involvement of a
parent or legal guardian should be used where required.
15. External Links
BongoLibrary may contain links to employers, educational resources,
social networks, payment services and other third-party websites.
We are not responsible for the privacy practices, content or
security of third-party websites. We recommend reviewing the
privacy policy of any external website before submitting personal
information.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect
changes to BongoLibrary, our services, payment systems, technology
or applicable requirements.
When material changes are made, the updated version will be
published on this page with a revised “Last updated” date.
17. Contact Us
If you have questions, concerns or requests regarding this Privacy
Policy or how BongoLibrary handles your information, please contact
us through our official Contact Us page.